Over three years ago, I sent the following anonymous story to my colleagues with mixed results.
Many people cried; some people said nothing; a few wrote to relate how this story gave them a new perspective on life, and one person vowed never to take any chance meeting for granted.
Read MoreOver three years ago, I sent the following anonymous story to my colleagues with mixed results.
Many people cried; some people said nothing; a few wrote to relate how this story gave them a new perspective on life, and one person vowed never to take any chance meeting for granted.
Read MoreRecently in a rather upscale restaurant having dinner with my wife, I asked for some bread for the table. The waiter without hesitation responded, “No worries” and left to retrieve a fresh loaf of bread. Or, so I thought.
Read MoreWhen I type my next destination into my GPS, the navigation guidance system speaks a familiar content and tone through the car speakers:
Read MoreThere are many moments in our lives that we want to hold on and never let go. These “milestone moments” are often recalled in our daydreams as our minds wander, much like a CD or DVD looking for what track number to play. We try to relive the feeling, visualize certain peoples’ faces, strive to hear every single sound, and breathe in all the surrounding aromas. For the moment, we are back at high school opening up our locker, or on vacation, walking down the beach searching for seashells.
Read MoreWhile waiting for his name to be called to the stage to receive his diploma, Tim recalled some key events from the past four years. He thought back to Freshman Orientation, back when the campus seemed so big and course selection was so confusing; the introduction to so many new experiences from food plans, dorm rooms, and the campus bookstore was so overwhelming.
Read MoreIn the hospitality industry, there is a common rule of guest interaction called “The 10-5 Rule.” Within 10 feet, the employee visually greets the guest by making eye contact accompanied by a slight head nod and smile. These visible actions demonstrate to guests that they are acknowledged. As the employee and guest draw closer, the employee provides a warm, positive and upbeat greeting within 5 feet of the guest.
Read MoreThere is an enemy among us. It compromises our relationships, results in lost business, and produces poor quality results. This enemy leaves customers confused, angry, and wanting more.
The enemy’s name? “Okay.”
With my left blinker on and my speed approaching that of the adjacent traffic lane, I look for some sign of “permission” to merge. The BMW driver in the adjacent lane is just slightly behind me, and I adjust my speed up as the merge lane is quickly coming to an end.
“Come ‘on, please let me in.”
Read MoreI am restless, and I really don’t understand why.
Is it because tragic world events disrupt and disturb an otherwise peaceful day?
Is it because news of global warming and the environmental consequences dim my outlook?
Is it because many of the world leaders’ words hurt, divide and confuse?
