There is an enemy among us. It compromises our relationships, results in lost business, produces poor quality, and leads customers to be confused, angry, and want more. The enemy is “okay,” and it is alive and well in our marriages, friendships, businesses, governments, schools, and even in our churches.
Read MoreSometimes we let events come and then we react. And for the most part, we have been very successful. We have a strong company, and great leadership. Sometimes the unexpected happens, and we are blindsided and left numb. Whether it is an illness, a disgruntled guest, misunderstood communications, unanswered e-mails, or budget overrun, we run for cover, consultation, or rationalize the situation to others and ourselves. It's in these times that we need to remind ourselves - what does success look like?
Read MoreThere is an enemy among us. It compromises our relationships, results in lost business, and produces poor quality results. This enemy leaves customers confused, angry, and wanting more.
The enemy’s name? “Okay.”
"Hey, where's my hat?" I asked my wife.
"What hat?" my wife responded.
"My hat for tennis. I have a match today, and I need my hat!" I exclaimed.
"Look in your tennis bag, or in the closet where you throw everything!” she exclaimed back.
"Hey, I found it where you left it... in my tennis bag,” I responded sarcastically.
