There is an enemy among us. It compromises our relationships, results in lost business, produces poor quality, and leads customers to be confused, angry, and want more. The enemy is “okay,” and it is alive and well in our marriages, friendships, businesses, governments, schools, and even in our churches.
Read MoreToday, your customers will ask questions. Some questions will be in person, others in an e-mail or over the phone, and many questions through “chat” or on social media.
Rest assured, your customers will ask questions. Lots of questions!
Read MoreHello Everyone,
Take a moment from your busy, busy schedule to reflect on what is truly important ... today.
* * * * *
Today, you probably have a great deal to accomplish:
At home - shopping for that anniversary present, fixing the closet door, dropping the kids off at school, watching that much anticipated television program, reviewing your budget, spending time with the family, calling a friend, returning some mail, reading the newspaper, checking e-mail, and getting ready for (or getting rid of) company.
There is an enemy among us. It compromises our relationships, results in lost business, and produces poor quality results. This enemy leaves customers confused, angry, and wanting more.
The enemy’s name? “Okay.”
[It's your first day on the job. After completing the necessary HR paperwork, you gather in a large conference room with other new employees. You find a seat, reshuffle your paperwork, and say hello to the person next to you. You take out your new company notebook and begin to write some notes, when someone in the front of the room interrupts your thoughts to make an announcement that the President of the company has arrived. She would like to welcome you to the company and say a few words on leadership.]
Read MoreThere is not a day that goes by that most people do not want more - more money, more power, more time, more influence, more control, more food, more fun, more happiness, more stuff. We just want more. Then there are those days, when enough is enough and all the "stuff" we have accumulated, the emotional baggage we carry around with us, is overwhelming and we just want all of it to go away.
Read More"There appears to be a pattern developing here."
"Pattern? What pattern?"
"The pattern of mediocrity."
"So, is that bad?"
"Absolutely! With as much talent as you have; your background, your high potential, this is really, really bad."
"You are making too much of this. I am just tired, and I need a break."
