The hospitality industry has a common rule of guest interaction called “The 10-5 Rule.” Within 10 feet, the employee visually greets the guest by making eye contact accompanied by a slight nod and smile.  These visible actions demonstrate to guests that they are acknowledged.  As the employee and guest draw closer, the employee provides a warm, positive, and upbeat greeting within 5 feet of the guest.  A warm, positive, and upbeat greeting can be as simple as “Good Morning”?”

In the hospitality industry, there is a common rule of guest interaction called “The 10-5 Rule.” Within 10 feet, the employee visually greets the guest by making eye contact accompanied by a slight head nod and smile.  These visible actions demonstrate to guests that they are acknowledged.  As the employee and guest draw closer, the employee provides a warm, positive and upbeat greeting within 5 feet of the guest.