COMPASSION HEALS

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COMPASSION HEALS

The psychiatrist and theologian writer Gerald May speaks of a person he knew in one of the poorest psychiatric wards in New York, a young woman named Karen who sat alone day after day without responding to anyone who spoke to her. Every day, one of the maintenance men, Mike Foster, would sit at her side, eating his lunch and chatting with her even though she showed no response. One day, as John prepared to leave with his usual, “See you tomorrow, Karen,” she answered, “See you tomorrow, Mike.” A year later, she left the hospital and lived an everyday and happy life.

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THE 10-5 RULE

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THE 10-5 RULE

The hospitality industry has a common rule of guest interaction called “The 10-5 Rule.” Within 10 feet, the employee visually greets the guest by making eye contact accompanied by a slight nod and smile.  These visible actions demonstrate to guests that they are acknowledged.  As the employee and guest draw closer, the employee provides a warm, positive, and upbeat greeting within 5 feet of the guest.  A warm, positive, and upbeat greeting can be as simple as “Good Morning”?”

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THE BANK OF GOODWILL

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THE BANK OF GOODWILL

I went to the Bank of Goodwill today and made a deposit -

  • I thanked my wife for her support 

  • I wished my kids a great day 

  • I recognized a fellow Associate for her great performance 

  • I opened the door for a stranger 

  • I made a customer’s vacation dreams come true 

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WASN'T SO TOUGH AFTER ALL

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WASN'T SO TOUGH AFTER ALL

It happens. 

There are days when things do not go as planned or as hoped. 

And what would have been a very good day becomes a very tough day.

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MAKE SOMEDAY...THIS DAY

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MAKE SOMEDAY...THIS DAY

Someday, we will have that catch. Someday, we will take that walk, have that conversation, laugh, have lunch. Someday, I will write "thank you" cards, eat better, exercise more, say "I love you.” Someday, I will make a difference, dream, serve others, give more, expect less.

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THE 10-5 RULE

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THE 10-5 RULE

In the hospitality industry, there is a common rule of guest interaction called “The 10-5 Rule.” Within 10 feet, the employee visually greets the guest by making eye contact accompanied by a slight head nod and smile.  These visible actions demonstrate to guests that they are acknowledged.  As the employee and guest draw closer, the employee provides a warm, positive and upbeat greeting within 5 feet of the guest.

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THE WAVE

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THE WAVE

With my left blinker on and my speed approaching that of the adjacent traffic lane, I look for some sign of “permission” to merge. The BMW driver in the adjacent lane is just slightly behind me, and I adjust my speed up as the merge lane is quickly coming to an end.

“Come ‘on, please let me in.”

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