MAKE SOMEDAY...THIS DAY

MAKE SOMEDAY...THIS DAY

Someday, we will have that catch. Someday, we will take that walk, have that conversation, laugh, have lunch. Someday, I will write "thank you" cards, eat better, exercise more, say "I love you.” Someday, I will make a difference, dream, serve others, give more, expect less.

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TELL ME WHAT YOU KNOW

TELL ME WHAT YOU KNOW

"You are wrong again!"

[ no response ]

"I told you yesterday and last week that this is not what I expect!" raising my voice even louder.

[ still no response ]

"Look, I thought we had an understanding.  You are really disappointing me, and we may need to make a change.  And, it's not going to be pretty!"

[ silence ]

Suddenly, I hear my wife's voice from the adjacent room.

"Are you yelling at the bathroom scale again?"

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THE TELEPHONE GAME

THE TELEPHONE GAME

Some time ago when I was teaching a college class on responsible leadership, I asked the class to play the "Telephone Game."  The "Telephone Game" is a classic communication game in which the person in the front of the room is given a short phrase to remember and then whispers the phrase into the ear of the person next to them. The process continues until the phrase reaches the last person in the room.  The phrase I used that day was, "Great teams become great when each team member does more than their role, and each team member delivers their absolute best." 

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DAILY ROUNDS

DAILY ROUNDS

Making her daily rounds at the hospital one morning and coming into patient room 1010 on the Cardiac Ward, Dr. Mary Nelson is startled as a patient suddenly wakes up and shouts -  

"Who are you?"

"Good morning, why my name is Dr. Mary Nelson.  I am your attending physician."

"No, I mean who really are you?"

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IT'S NOT UP TO THE CUSTOMER

IT'S NOT UP TO THE CUSTOMER

In the course of a month, I may visit Home Depot four to five times.  Sometimes for light bulbs, other times for fertilizer, and other times for some little part of something that broke off or wore out.              

I typically search up and down the aisles with that lost and confused look and hope that someone will come to my rescue.  But often times (in fact, too many times), I can not find an employee to help me. Even when I do, they are usually helping someone else (reminds me of waiting on the phone).                        
 

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