Sometimes we let events come and then we react. And for the most part, we have been very successful. We have a strong company, and great leadership. Sometimes the unexpected happens, and we are blindsided and left numb. Whether it is an illness, a disgruntled guest, misunderstood communications, unanswered e-mails, or budget overrun, we run for cover, consultation, or rationalize the situation to others and ourselves.  It's in these times that we need to remind ourselves - what does success look like?

What does success look like?

• More time with the family

• A crayon drawing from your child

• More time exercising

• More time thinking of new ideas

• More time fixing the old and tired processes

What does success look like?

• Rising stock price

• Opening up new resorts

• Job security

• World peace

• Random acts of kindness

What does success look like?

• Rising guest satisfaction scores

• Rising volume per guest

• Declining sales and marketing costs

• Declining product cost

• Increasing bonuses based on performance

Success looks like this and more. But one simple truth rings loud and clear - success is what you make of it, plan for, and work together to accomplish. Success starts with the vision of what will be, and working as a team to overcome the expected and unexpected.

Make today the most successful ever - start by hugging your family, thanking God for all your blessings, and then going to work determined to make that guest's vacation their "best ever." Then you will be staring into the faces and smiles of success. After that, sit down and write your vision of success.

Until Next Friday,    

Photo by Kelli McClintock on Unsplash