ROLES
Each one of us plays an important role in delivering service excellence. On-Stage, where we meet, greet, and serve the Customer -
- Valet sets the first impression for a great experience
- Hotel check-in builds anticipation of what is to come
- Beverage builds an atmosphere of hospitality
- Total rewards fosters loyalty
- Cashier forms lasting relationships one transaction at a time
- Buffet exceeds expectations with quality and variety
- Security protects and serves
- Steakhouse sets the stage for memorable experiences
- Guest Services is ready to serve at a moments call
Back-Stage, where we support those Employees that are directly serving the Customer –
- Human Resources ensures that we are trained, paid, and engaged
- IT provides the technological foundation for success
- Property and Corporate Planning, Marketing, Financial, Brand, and Administrative areas help steer our ship through the competitive waters
- Our Senior Leadership shapes the vision, shares wisdom, and makes the courageous decisions that enable us to move forward.
We all perform different roles.
We all have a part of the play.
But, we all speak from the same script.
Deliver service excellence one Customer; one Employee; one moment of truth at a time!
Are you ready to perform your part?
Until Next Friday,